Money Back & Support Guarantee
At Nova Hair, we stand behind our products and want you to feel completely confident when you order from us.
That’s why we offer a 30-day Money Back Guarantee, combined with our Support Guarantee to help you get the best possible results before you decide.
Before using any Nova Hair product, please take a ‘before’ photo of your hair.
After consistent use, take an ‘after’ photo to show your results, these photos will be required if you ever wish to request a refund under our guarantee.
How it works
1. Contact us first
If you’re not seeing the results you expected, please reach out to our support team before requesting a refund.
Our specialists will ask a few simple questions about how you’ve been using the product and offer personalized tips to improve your results.
In many cases, small adjustments to your routine make a big difference.
2. Try our recommendations
We kindly ask that you apply our advice and continue using the product as directed for the recommended period.
We want to make sure you’re getting the most out of your Nova Hair routine.
3. Still not satisfied?
If, after following our guidance, you’re still unhappy with the results, you may request a refund under our Money Back Guarantee.
To qualify, we require:
- A before and after photo showing the results after consistent use
- Proof of purchase within 30 days of delivery
Once verified, we’ll process your refund quickly, no unnecessary delays or hassle.
Our promise
We’re here to help you get visible, real results, not just sell you a product.
Our Support Guarantee ensures that every customer receives personal guidance and honest care before any refund is approved.
Because when you succeed, so do we.