Shipping policy
At Nova Store, we’re committed to getting your treatments to you quickly, discreetly, and hassle-free. Below you’ll find everything you need to know about our shipping process.
📦 Processing Time
All orders are processed within 1–2 business days after your subscription or one-time purchase is confirmed. You’ll receive a confirmation email with your order details and tracking information once your package is on its way.
🇬🇧 Shipping within the UK
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Standard Delivery (Free): 2–4 business days
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Express Delivery (Optional): 1–2 business days (additional cost applies)
All orders are shipped in plain, discreet packaging to ensure your privacy.
🌍 International Shipping (if applicable)
We currently ship to selected international destinations.
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Delivery times vary depending on location (typically 5–10 business days).
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Additional shipping charges may apply and will be calculated at checkout.
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Customers are responsible for any applicable customs duties or import taxes in their country.
📬 Tracking Your Order
Once your order ships, you’ll receive an email with a tracking link so you can follow your package every step of the way.
✏️ Changing or Updating Your Order
Need to update your address or pause your subscription? No problem! Contact our support team within 12 hours of placing your order, and we’ll take care of it.
❓ Delayed or Lost Orders
If your order hasn’t arrived within the estimated delivery window, please reach out to our support team and we’ll work quickly to resolve the issue.
✅ Our Promise
All orders are handled with care and shipped with the same dedication as our treatments. Your privacy, convenience, and satisfaction are our top priorities.